Today we’ll cover the idea of shortening your customers’ decision-making process with positive word of mouth. There are essentially 5 stages in the decision-making process. They are: Give the product…
Keep Up the Momentum
March 12, 2018
March 12, 2018
Katia
By: Katia
Business Fundamentals, Customer Service, Entrepreneurship, Small Businesses, Strategy
In the “Bring them flowers” post we talked about negotiating with your big fish and how to nurture and build the relationships you are creating. Today we’ll talk about the…
Are You In The 1%?
January 22, 2018
January 22, 2018
Katia
By: Katia
Advertising, All, Business Fundamentals, Customer Service, Marketing
The Rule of 1% is simply defined as adding to your customer service one percent at a time. Before you can do this you must have your consistency perfected or…
Another Secret Revealed
January 8, 2018
January 8, 2018
Katia
By: Katia
All, Business Fundamentals, Customer Service, Small Businesses
In the last post, we talked about the first secret to building a solid customer service plan and how to decide what your vision is. Today we’ll talk about the…
Shhh… I Have a Secret
January 1, 2018
January 1, 2018
Katia
By: Katia
All, Business Fundamentals, Customer Service, Small Businesses
Customer service is a pretty hot topic and can make or break your business. Consumers have little patience for lousy customer service and easily get tired of waiting in long…
Educate Your Customers
August 28, 2017
August 28, 2017
Katia
By: Katia
Business Fundamentals, Customer Service, Lead Generation, Marketing
Educate them about what, you may be thinking. Well, consider this, many businesses focus solely on attracting new customers, but you NEED to spend a good chunk of your time…